Terms of use

Last updated: September 14, 2026.

This agreement is between you and NAAVOD TECNOLOGIA LTDA - ME, a company registered in Brazil, which operates Eddeen: the website, the account system, the game client and every game world published under that name. Creating an account or using any part of the service means you accept what is written here.

Two other documents form part of this agreement and you should read them: the Rules of Conduct, which say how the world is played, and the Privacy Policy, which says what we do with personal data. Where this agreement and the rules address the same thing, the rules describe the conduct and this agreement describes the contract.

1. The short of it

• You need to be 13 or older. Between 13 and 17 you need a parent or guardian to agree on your behalf.
• The account is yours to look after. What is done with it is answerable to you.
• You are licensed to play the game. You do not buy the game, the software, the characters or the items.
• A subscription renews until you stop it, and you can stop it yourself at any time.
• You have seven days to change your mind about a purchase, under Brazilian consumer law.
• Serious breaches of the rules can close the account permanently, with everything on it.

2. Who we are, and how to reach us

The service is operated by NAAVOD TECNOLOGIA LTDA - ME, registered in Brazil. For support, billing, a safety report, a data request or an appeal against a penalty, use the contact page. We answer from the same address the account was registered with, because we cannot discuss an account with somebody who has not shown they hold it.

3. Who may hold an account

The minimum age is 13. If you are between 13 and 17, a parent or legal guardian must read this agreement, accept it on your behalf and authorise any payment. Where the law of your country sets a higher age, or requires verified consent, that requirement applies before the service may be used.

Do not misstate your age and do not register using somebody else's details. We may suspend access while eligibility is checked, and a parent or guardian may contact us about an account at any time.

4. The account

Give accurate registration details and keep the email address current, because it is the only way we can reach you and the only way an account is recovered. Choose a password that is not used anywhere else.

An account may not be sold, rented, shared, gifted or transferred, and nor may a character on it. Tell us as soon as you believe somebody else has reached your account. We take the circumstances of a break-in into account before deciding anything, but an account left open to somebody else remains answerable for what they did with it.

5. What you are licensed to do

We grant you a personal, non-exclusive, non-transferable and revocable licence to install the client and play the game for your own entertainment, for as long as this agreement stands.

The software, the artwork, the music, the maps, the text, the names and the brand belong to NAAVOD TECNOLOGIA LTDA - ME or to whoever licensed them to us. You may not copy, sell, decompile, reverse engineer, rent out or make derivative works of any of it, nor run a server of your own using any part of it, except where a law we cannot contract out of allows you to.

What you write — chat, a character comment, an avatar — stays yours. You give us permission to store, display and process it as far as is needed to run the service, handle reports and meet a legal obligation. Do not post anything you do not have the right to post.

6. Characters, items and anything else inside the game

Everything inside the game — a character, its level, its items, its gold, a house, a guild — is part of the service and not property. None of it has value outside the game, none of it is an investment, and none of it may be exchanged for money. We do not recognise any sale or transfer made outside the service, and taking part in one is a breach of the rules.

The game is balanced, corrected and extended over time. Content may be changed, moved or withdrawn, and the numbers attached to an item or a creature may change. That is part of what a live world is, and it is not a loss for which compensation is owed.

7. Premium: what a subscription is and what it gives

A premium subscription is a paid, recurring right of access to the additional features described on the plan page at the time you subscribe. It gives access for as long as it is paid for. It does not give ownership of anything, does not guarantee any particular content will exist forever, and does not protect an account from the rules.

Before you subscribe, the plan page states the price, the currency, the billing period and the fact that it renews. A subscription renews automatically for the same period until it is cancelled. The price of a renewal is the price published for that plan; if it changes, we tell you before a renewal is charged at the new price, and you may cancel instead.

Premium days are added to whatever is already standing on the account, so renewing early never throws away what you had left. Premium belongs to the account and not to a character, so every character on it holds the same date, in every world.

8. Cancelling

Cancel from your account page at any time, or through the store that manages the subscription if you subscribed through one. Cancelling stops the next renewal. Access continues until the end of the period already paid for, and is not refunded pro rata beyond what the law requires.

Uninstalling the client, abandoning the account or deleting characters does not cancel a subscription. If you cannot find the cancellation control, write to us and we will stop it.

9. Payment, refunds and your rights as a consumer

Payment is taken by the payment provider named at checkout, and we never see or store a full card number. If a charge fails, access to premium features stops until it succeeds.

Right of withdrawal. Article 49 of the Brazilian Consumer Protection Code gives you seven days from the date of the contract to withdraw from a purchase made outside a physical establishment, and to be refunded what you paid. Write to us within that window and we will refund it. If you are resident in the European Union, the equivalent period is fourteen days.

Outside that window, we refund where a charge was duplicated, where a service we promised was not delivered, and wherever else the law requires it. We do not operate a blanket no-refunds rule, and a penalty on an account does not remove a refund that is owed.

Nothing in this agreement removes a remedy that Brazilian consumer law gives you for a service that is faulty, unavailable or different from what was described.

10. How the service is run

We try to keep the worlds up, and we cannot promise they will never be down. Maintenance, faults, attacks and the failure of a third party all happen. Where an outage is long enough to matter to a paid subscription, we extend it.

We may change the service, add or retire a world, or move characters between worlds where a world is closed. If we close the service entirely, we give notice through the website and stop taking payment for anything we will not deliver.

11. Suspension and closure

We may restrict, suspend or permanently close an account for a breach of the Rules of Conduct, for an unpaid or reversed charge, or where the law requires it. The scale of penalties and how they are decided is set out in those rules.

A permanent closure covers the whole account and every character on it, in every world. We give the reason and the scope, unless saying so would compromise an investigation or is restricted by law, and you may ask a person to review it.

You may close your own account at any time from the account page. Closing it anonymises your personal data as described in the Privacy Policy, and ends access to the characters on it. Cancel any subscription separately first, because closing an account does not stop a payment managed by a store.

12. Our responsibility, and yours

We are responsible for providing the service with the care the law requires of us, and this agreement does not exclude any liability that cannot lawfully be excluded — including liability for fraud, for wilful misconduct, and under the Consumer Protection Code.

Beyond that, we are not answerable for what other players do, for a loss inside the game, for a device or connection that is not ours, or for anything arising from software you added to the client yourself.

13. Changes to this agreement

We may change this agreement as the service changes or the law requires. The version published here carries the date it last changed. Where a change materially affects your rights or what you pay, we give notice in advance and, where the law requires it, ask you to accept it. A change never applies retrospectively to remove a right you already had.

14. Law and where a dispute is heard

Brazilian law governs this agreement. Nothing here removes the protection of a mandatory rule in the country where you live.

Disputes may be brought before the courts of the consumer's domicile, as the Consumer Protection Code provides, and you may also use the consumer bodies and the data protection authority available to you. This agreement does not impose arbitration and does not waive access to a court. If a clause here is held to be invalid, the rest stands.