Rules of conduct

Last updated: September 14, 2026.

These rules apply to every world of Eddeen, to the website and to every channel the game offers. They exist so that the world stays worth playing for the people in it. Breaking one of them is judged on what was done, what it cost other players and what the account has done before.

1. One person, one set of hands

Play your own account. Do not give your password to anyone, do not log in to an account that is not yours, and do not let another person play a character for you in order to gain something you would not gain alone. An account is answerable for everything done with it, so protect it as you would protect anything else you own.

Do not create an account on behalf of someone who is serving a penalty, and do not hand your account to somebody else so they can keep playing after theirs was closed.

2. Play the game yourself

Any program that plays for you is forbidden. That covers bots, macros, auto-clickers, packet senders, modified clients, memory editors and anything else that acts while you are not the one acting. It makes no difference whether the tool was bought, written or downloaded, and no difference whether it was running while you were at the keyboard.

Assistive software that a person needs in order to use a computer at all is not what this rule is about, so long as it does not play on your behalf or give an advantage no other player has. If you are unsure whether a tool crosses the line, ask before you use it.

3. A fault is reported, not farmed

If you find a way to make the game do something it plainly was not built to do — duplicate an item, walk through what should stop you, take gold or experience out of nothing — stop, and tell us. Using it is a breach, and so is telling other people how to use it.

A fault reported in good faith is welcome and costs the person who reports it nothing. A fault used first and reported afterwards is still a fault that was used.

4. What happens in the world stays in the world

Characters, items, gold and accounts are part of a game and are not merchandise. Do not sell, buy, rent, auction or swap any of them for money or for anything of value outside the game, and do not advertise doing so. This holds whether the payment is in cash, in another game, or in a favour.

The only exception is a service we publish ourselves and describe as such. Nothing published by a third party carries our permission, however it is worded.

5. Names

A character name is read by everyone who meets it. It must not insult anyone, name a real person without their involvement, imitate a member of staff, advertise anything, or consist of a word chosen to offend on grounds of race, religion, origin, sex, gender, sexuality or disability.

Names built to be unreadable — a run of consonants, letters chosen to look like something they are not, or spacing meant to disguise a forbidden word — are treated as the word they are hiding. A name that breaks this rule is locked, and the account chooses another one.

6. How people are treated

Other players are people. Insults, threats, stalking, spam, and abuse aimed at someone's race, religion, origin, sex, gender, sexuality, appearance or disability are forbidden, in any channel and in private messages alike.

Do not publish anybody's personal information — a real name, an address, a workplace, a photograph, a telephone number — whether or not you believe it to be true, and whether or not you obtained it from the person themselves.

Content involving the sexual exploitation of a minor, and any attempt to obtain intimate material from one, is reported to the authorities and closes every account involved permanently and without warning.

7. Trading and deception

Losing a trade is part of the game. Taking something by lying about what a system does is not: pretending to be staff, claiming a transfer will be honoured by us, promising a reward that does not exist, or presenting a link as ours in order to collect a password.

Never enter your password anywhere but the official website and the game client. No member of staff will ever ask for it.

8. Staff, reports and the world

Report what you see through the tools the game offers, with the character name, the world and roughly when it happened. A false report made to get somebody punished is itself a breach.

Do not obstruct a member of staff at work, and do not claim to be one. Decisions are explained to the account they concern; they are not discussed with anybody else, because what happened to another account is that account's business.

9. Attacks on the service

Any attempt to reach the service other than by playing it is forbidden and may be a criminal offence: denial of service attacks, probing for weaknesses, injecting traffic, interfering with payments, or distributing software designed to take an account from its owner.

10. What a breach costs

We weigh the evidence, what was done, what it cost other players, and what the account has done before. The measures available are these, and they may be combined:

• A notation. The breach is recorded against the account. Nothing is taken away, and the record counts if it happens again.
• A name lock. The character cannot enter the world until a new name is chosen. Used when the name itself is the breach.
• A suspension. The account cannot enter any world for a stated period.
• A final warning. Attached to a suspension, and says plainly that the next breach closes the account.
• Permanent closure. The account is closed, with every character on it, in every world.

Serious cheating, theft of an account, an attack on the service, or anything involving a minor may close an account permanently the first time it happens. Holding a premium subscription does not shield an account from any of this.

11. If you think we got it wrong

Write to us from the account concerned, naming the character and what you believe happened, and a person will look at it again. Do not open another account while you wait: evading a penalty is itself a breach, and it is weighed against you when the original decision is reviewed.

A penalty does not remove your rights under consumer law or data protection law, and it does not remove any refund you are owed.

12. These rules change

The world changes and so does this list. The version published here is the one that applies, and it carries the date it last changed. Where a change materially narrows what is allowed, we say so before it takes effect.